Return Policy

Items bought from Spelen en Spellen can be returned within 14 days of receipt of shipment in most cases. During this period, you can try the product and examine it just like you would when you buy something in a physical store. The product must be in the same condition that you receive it and undamaged in any way. You are allowed to take the product out of its packaging, unless the packaging is sealed.

If you decide to return the items, you’ll need to let us know by sending an email to: support@spelenenspellen.nl

Shipping costs

Please note that you must send the items back within 14 days of informing us. Any costs and risks concerning shipping a product for returns are your responsibility. If the product becomes damaged or incomplete, you can be charged to compensate for this. The shipping cost that you have paid will be returned after the return shipment, unless you don't return the complete order.

If the total amount of the order was initially higher than the threshold for free shipping, and is reduced to less than that amount due to the returned products, the amount to be paid is reduced by the shipping costs.

Return address

Oderweg 1

1043 AG Amsterdam

Netherlands

Refund

The original purchase amount, including any shipping costs, will be returned to you within 14 days from the moment the return shipment is received. It is returned with the same payment method that you used for the payment of the order. If desired, you can also choose store credit or another payment method for the refund in consultation with customer service.

Exceptions

In accordance with European regulations on products that are custom-made or cannot be returned due to their nature, digital products and products with digital components, such as personalized cards or digital registration codes, are excluded from the right of withdrawal. This includes products that can be digitally activated or registered after purchase. We advise customers to carefully check their purchases before placing an order.